Question 1

Can I arrive late in the evening?

Accepted Answer

Yes! Our self check-in system with a smart lock allows you to arrive whenever suits you, even late at night. You will receive a unique access code on the day of your arrival.

Question 2

Is the jacuzzi bath private?

Accepted Answer

Yes, the jacuzzi area is entirely private and included in the rental price. No time slots — it is available to you 24 hours a day.

Question 3

Is the cottage suitable for babies?

Accepted Answer

Absolutely! We provide a cot, a high chair, a changing mat and toys.

Question 4

How many guests can the cottage accommodate?

Accepted Answer

The cottage accommodates up to 8 guests.

Question 5

What is the size of the cottage?

Accepted Answer

100m² over two levels.

Question 6

Is the cottage officially rated?

Accepted Answer

Yes, the cottage is rated 3 stars by the French national body Atout France.

Question 7

Is there WiFi?

Accepted Answer

Yes, with a fibre connection.

Question 8

Is there a television?

Accepted Answer

Yes, a 42 pouces TV fitted with Google TV, which lets you cast content from your phone.

Question 9

Is there a washing machine?

Accepted Answer

The cottage is equipped with a washer-dryer.

Question 10

What kitchen equipment is available?

Accepted Answer

Dishwasher, oven, microwave, induction hob, bean-to-cup espresso machine, crêpe maker, raclette machine, steamer, electric whisk and a full set of utensils for 8 people.

Question 11

Is there air conditioning?

Accepted Answer

No, the house is built of stone and stays naturally cool in summer.

Question 12

Is heating included?

Accepted Answer

Yes, heating is included in the price.

Question 13

How many seats does the jacuzzi have?

Accepted Answer

2 seats, with a maximum weight of 180kg.

Question 14

Is the jacuzzi available all year round?

Accepted Answer

Absolutely. It is an indoor spa bath, available to you at all times.

Question 15

Is the jacuzzi heated?

Accepted Answer

Yes, the spa bath is fitted with a heater that lets you keep the water at your preferred temperature.

Question 16

Can I book for a weekend only?

Accepted Answer

Of course! Feel free to try our booking page to check availability.

Question 17

What is the minimum stay?

Accepted Answer

1 night in low season, 2 or 3 nights in high season.

Question 18

What is the cancellation policy?

Accepted Answer

Free cancellation up to 30 days before arrival. Between 30 and 15 days: 50% refund. Less than 15 days: non-refundable.

Question 19

How does payment work?

Accepted Answer

Full payment is made at the time of booking, by credit card via a secure payment system.

Question 20

Is there a security deposit?

Accepted Answer

Yes, a credit card pre-authorisation of 500€ is required. It is not charged unless there is damage.

Question 21

Do you offer reduced rates for longer stays?

Accepted Answer

Yes! You can calculate your rate directly on our booking page.

Question 22

Is cleaning included?

Accepted Answer

Cleaning is an optional extra at 80€. You are also welcome to clean the cottage yourself before departure.

Question 23

Are bed linen and towels provided?

Accepted Answer

Yes, bed linen and towels are provided and included in the price.

Question 24

Is the tourist tax included?

Accepted Answer

No, the tourist tax is 1.50€ per person per night. It is payable on site.

Question 25

What are the check-in and check-out times?

Accepted Answer

Check-in is at 6 pm, check-out at 12 pm. Early check-in and late check-out options are available at 40€ each, subject to availability.

Question 26

How does self check-in work?

Accepted Answer

You will receive a unique access code for our smart lock on the day of your arrival.

Question 27

Is there someone on site to welcome me?

Accepted Answer

Whenever possible, we are happy to welcome you in person. In any case, self check-in is always available.

Question 28

What if I have a problem during my stay?

Accepted Answer

Contact us directly on WhatsApp. We live nearby and will deal with any issue as quickly as possible.

Question 29

How do I get to the cottage?

Accepted Answer

From Lyon: A42, exit Pont-d'Ain, direction Poncin (50 min). From Geneva: A40, exit Saint-Martin-du-Fresne (1h). TGV station: Bourg-en-Bresse (25 km).

Question 30

Where can I park?

Accepted Answer

There are two parking spaces in the street in front of the cottage. Otherwise, the free car park at the Post Office is less than 2 minutes' walk away.

Question 31

Is there an electric vehicle charging point?

Accepted Answer

Yes, in the Post Office car park (Avenue du Parc). Alizé Liberté charging station, 11kW with 2 connectors, usually available.

Question 32

Are pets allowed?

Accepted Answer

No, pets are not allowed in the property, due to past damage and allergy considerations.

Question 33

Are there shops nearby?

Accepted Answer

Yes, the village of Poncin has a bakery, a convenience store, several restaurants, a bar and a pharmacy, all within a few minutes' walk of the cottage.

Question 34

Where can I do my shopping?

Accepted Answer

At the village convenience store, less than 3 minutes' walk away, or at the Intermarché in Neuville-sur-Ain, 5 minutes by car.

Question 35

Can you recommend a restaurant?

Accepted Answer

In the village: La Croisée des Terroirs (local cuisine) and L'Aintimiste (Michelin-starred), both 2 minutes' walk away. For a nature setting: Crêperie de Merpuis and Le Carbet by the river, 5 minutes by car.

Question 36

What activities are there for children?

Accepted Answer

The Île Chambod water sports centre (supervised swimming, paddle boarding, pedalos), the Cerdon copper works (interactive museum) and the Cerdon Caves (prehistoric workshops). The choice of activities is vast!

Question 37

Where can I swim nearby?

Accepted Answer

Either in the River Ain at Poncin near the campsite (5 min walk), or at Île Chambod (5 min by car) with a lifeguarded beach in summer.

Question 38

Is the cottage a good stopover on the way to ski resorts?

Accepted Answer

Absolutely! Hauteville and Retord (downhill and cross-country skiing) are 30 min away. The major Savoyard resorts are about 1 hour's drive.

Question 39

Are there walking trails from the cottage?

Accepted Answer

Yes, many trails start from the village and take you through the Ain valley and the Cerdon vineyards.

Question 40

Is the cottage smoking or non-smoking?

Accepted Answer

The cottage is entirely non-smoking.

Question 41

Are parties and events allowed?

Accepted Answer

No, parties and events are not allowed in the property.

Question 42

Is the cottage accessible for people with reduced mobility?

Accepted Answer

Unfortunately not, as the bedrooms are located upstairs.

Frequently asked questions

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